Mix n Match: Purchase 2 STEAM Science Kits from Trio Kids @ just $60, Inclusive of standard delivery
Trio Kids' Science Toys are fun and educational with special learning outcomes that will interest you and your child. The toys are evolve around STEM Education concepts which integrates Science, technology, engineering and art.
* Do note that Fun Soap Making DIY Kit is sold out as of 22nd Dec 2020
Refer here for more information
*If you do not receive the email, please check your Spam or Promotions tab for email, add @bykido.com to your safe sender list to receive emails
We offer 100% refunds for items not yet out for delivery or services not yet rendered, except in exceptional cases.
When refunds are applicable, we will review the request on a case-by-case basis. Do note that refunds will be for the amount paid on the BYKidO platform, and not for any amount paid directly to the merchant.
Once the item has been out for delivery or the service rendered, BYKidO will no longer be able to offer any direct refunds. Instead, refund requests related to amount paid directly to the merchant, or when items have been received or services rendered, will be directed to the respective merchant of the item / service.
For these cases, you may contact the merchant directly or approach us for assistance. While we are not able to do a direct refund, we are committed to resolving any issues between you and our merchants, and will assist you accordingly.
Get rewarded with BYKidO. From earning points to offset future purchases to monetizing your website and social media, we offer a number of ways for mummies and daddies to get rewards and more!
Click on the above links to find out more!
Have a question?
Drop us an email at contactus@bykido.com. Alternatively, please visit the Contact Us page for more options.
-Delivery took one whole calendar week instead of the 3 business days stated in delivery T&C's so missed the occasion they were bought for, and I'd to rearrange delivery
-Email to BYkidO directed me to seller, ie relinquished any responsibility
- TrioKids does show a phone number so one has to email
- No reply to my email
- I only got an answer when I left a public comment on TrioKids' facebook page
-TrioKids also took no responsibility, apportioning blame to the courier instead
- Boxes arrived crushed and sellotaped shut as if they'd been previously opened
- My complaint about that has so far gone ignored
Thank you for your feedback. Sorry for the bad experience, do allow us to investigate with our partner to understand the issues that happened.
On our end, we just like to respond to the issue about relinquishing any responsibility. This is not how we intend to conduct the business, passing you to the partner to work on the delivery was to allow more effective conversation and not to push the problem away. We will be in touch to see how we can have improved in this area.
Regards,
Jr