This particular staff is quite rude. After a ten course sign up I won’t be taking my son bk to this playground ( white jacket w a dye golden ponytail China lady )
The promo was to purchase a voucher meant for 3 times of entry and you have to separately pay the merchant 50% of the cost. What turns me off is that I thought that we just had to pay bykido but when we got there the lady said that we still have to pay for the entrance fee at 50% off. I got taken aback as she was plain rude. She said: how can you just pay $8 and expect to come in to play for 1hr. So of course I didn’t understand that the $8 was for 3 times of play and of which I separately bought 3 sets of 3 and this ticket will expire in less than 1 week time. I think my child and her friends enjoyed herself very much but I did not expect that the staff to be so rude to us. We were also told that another additional parent who comes in have to pay $10/hr and $20/2hr of which most places only get parents to pay for a 1 time fee irregardless of timing. We are there to accompany and watch over the kid and should not be penalized for paying more to ensure safety.
An email was written to Bykido of which JiaRong did an awesome recovery by refunding the cost as well as to explain that it was not meant to be what I understood.
However, I will not return to this place because of the experience we had with the staff. It was plain rude to say that in front to all of us.