Purchase a 1 Hour Family Adventure Game, Pangaea: The Lost Forest @ $25/Pax From The Escape Artist.

• Promotion is valid till 31 Dec 2021
• Purchase on BYKidO directly
• Only valid at Joo Chiat Outlet (Enchanted Manor)
• Make your booking, include BYKidO's Redemption No.
  

LIMITED OFFER: 25% OFF: Use Promo Code ESCAPE at checkout to enjoy 25% off purchases of Pangaea! 

Pangaea: The Lost Forest

Merging the wonders of a traditional board game with the live-action excitement of escape rooms, Pangaea promises a memorable experience that will engage young and old alike! 

*Note that the game is suitable for 12 yrs old and above. It is recommended that children below 12 and above 6 yrs old may take part with the instructions of parents.

Redemption Instructions

• Purchase on BYKidO
• Receive *Redemption No. via email as proof of purchase
• Contact The Escape Artist: Make booking via The Escape Artist's Booking Form. Include BYKIDO [REDEMPTION NO.] in First Name, ie John BYKIDO 12345
  

Activity Details

• Age Suitability: 12 Years and above
• Children 12 and below require an adult in the game with them
• Kids below 6 yrs old may enter game room for free but will not be part of the game, subjected to maximum group size of 8.
• Contact No.: +65 8696 7416
• Address: 310 Joo Chiat Road (S)427561 (Enchanted Manor)

Fine Print

• Promotion is valid till 31 Dec 2021
• Purchase directly on BYKidO to receive redemption no. as proof of purchase to attend a 1 Hour Pangaea: The Lost Forest @ $25/Pax From The Escape Artist
• Approximately 60 minutes of game time, excluding, briefing, photo-taking and buffer for additional game time.
• Valid for bookings at Joo Chiat Outlet (Enchanted Manor) only
• Max headcount of 8 pax/Game due to Covid-19 rules and regulation
• Reservation is required: Please contact The Escape Artist: Make booking via The Escape Artist Booking Form. Include BYKIDO [REDEMPTION NO.] in First Name, ie John BYKIDO 12345
• Reservation is subject to availability 
• Must provide BYKidO's redemption No. in the booking as proof of payment
• Not valid with other offers/promotions/discounts
• No rescheduling or cancellation allowed once booking is confirmed
• No extension on the redemption of voucher that is expired.
• General Terms and conditions apply
• The Escape Artist reserves the right to amend these terms and conditions without prior notice.

Understand the Types of Listings on BYKidO and how you may enjoy the various offerings available on the website. There are 3 listing types and 3 main redemption mechanics. 

Listing type refers to what is listed on bykido.com, and redemption mechanics refers to how you can use your purchase. 

Listing Types

This refers to what is listed on bykido.com. You will see the listing type stated on the top of each listing. There are 3 listing types, Direct, Coupons and External.

Direct Listings

Direct are purchase made directly on bykido.com for the listed service and/or product. You will pay to BYKidO for the service or product. Additional fees may be payable to the partner, eg, delivery, material, etc, and these will be stated within the listing.  

To use your purchase, simply follow the instructions in the listing or read below for more details. 

Coupon Listings

Coupons allows you to enjoy exclusive promotions and deals with our partners. For these listings, you purchase the Coupon on bykido.com to enjoy the benefit with our partners. 

In general, there are 2 payments to be made, 

1. to purchase the Coupon with BYKidO.
2. to pay for the merchant partner's offering directly with to the merchant. 

To use your Coupon, simply follow the instructions in the listing or read below for more details. 

Externa Listings

External listings are for purchases not made on bykido.com. You are either provided with a promo code to complete payment with our merchant partner or redirected to our partner's page to complete your purchase directly with them. 

Specific instructions are provided within the listings. 

Redemption Mechanics

This refers to how you use your purchase eVoucher, ticket or promo code listing. Specific instructions are provided within the redemption instructions within the listing description. 

The redemption mechanics will be stated in the confirmation email sent to you on any purchase made. 

Contact the Merchant Partner

An email with a Redemption No. will be sent to your registered email address. You will contact and book directly with the merchant (unless otherwise stated in the individual listing), using the Redemption No. as an identifier. 

Specific instructions will be provided in the redemption instructions within the listing description. 

eWallet Redemption

The purchase has been added to your eWallet, and the eWallet link will be sent to you via email and SMS. Simply show your eWallet at the partner's venue, and our partner will enter their unique PIN. You may retrieve your eWallet here. 

If you do not receive the email or SMS, please go to your eWallet and update your personal information. Phone no. should be in the format +65 XXXX XXXX. 

Specific instructions will be provided in the redemption instructions within the listing description. 

No Action Required

There's is no further action required on your end (unless otherwise stated in the redemption instructions). The partner will fulfill your redemption accordingly and their contact details are provided in the listing, in case you need to contact them. 

Have Any Questions? 

We are working hard to onboard various merchant partners and promotions through the various options, and love to hear your feedback to improve ourselves. 

Have a feedback or like to find out more? Simply contact us here. 

We offer 100% refunds for items not yet received or services not yet rendered, except in exceptional cases. 

What can be refunded?

When refunds are applicable, we will review the request on a case-by-case basis. Do note that refunds will be for the amount paid on the BYKidO platform, and not for any amount paid directly to the merchant. 

What cannot be refunded?

Once the item has been received or the service rendered, BYKidO will no longer be able to offer any direct refunds. Instead, refund requests related to amount paid directly to the merchant, or when items have been received or services rendered, will be directed to the respective merchant of the item / service.

Refund Assistance 

For these cases, you may contact the merchant directly or approach us for assistance. While we are not able to do a direct refund, we are committed to resolving any issues between you and our merchants, and will assist you accordingly. 

Have a question?

Drop us an email (contactus@bykido.com) or use the contact form below and we will respond to you shortly.