We offer 100% refunds for items not yet out for delivery or services not yet rendered, except in exceptional cases.
What can be refunded?
When refunds are applicable, we will review the request on a case-by-case basis. Do note that refunds will be for the amount paid on the BYKidO platform, and not for any amount paid directly to the merchant.
What cannot be refunded?
Once the item has been out for delivery or the service rendered, BYKidO will no longer be able to offer any direct refunds. Instead, refund requests related to amount paid directly to the merchant, or when items have been received or services rendered, will be directed to the respective merchant of the item / service.
For these cases, you may contact the merchant directly or approach us for assistance. While we are not able to do a direct refund, we are committed to resolving any issues between you and our merchants, and will assist you accordingly.
Get rewarded with BYKidO. From earning points to offset future purchases to monetizing your website and social media, we offer a number of ways for mummies and daddies to get rewards and more!
Earn KIDOS - Offset future purchases with our Reward Program
Be An Affiliate - Join the BYKidO Affiliate and earn when purchases are made.
Reviewer Program - Get rewarded with cash, sponsored experiences and more!
Click on the above links to find out more!