Purchase a Day Pass for 1 Pax @ $20 or a 10-Visit Multi-Pass @ just $160 from Upwall Climbing

• Available till 31 December 2021
  
• Multi-Pass is valid for 6 months from 1st day of use
• Purchase on BYKidO directly 
• Contact Merchant to make booking using BYKidO's redemption no. as identifier

*Note that this is an unguided climb session. Adult supervision is required for youth under 13. Entrance fee is required for the accompanying adult due to the tightened COVID-19 measures until further notice. For the most updated rules, please check here or contact +65 8028 7028.

**Accompanying adults may purchase the Adult Supervision Ticket (AST) @ $10. This allows 1 adult (above 21 yrs old) to accompany 1 or more children (below 13 yrs). The AST holder will only supervise but not be allowed to climb. 

Upwall Climbing

Redemption Instructions

• Purchase on BYKidO
• Receive *Redemption No. via email as proof of purchase
• Contact Upwall Climbing: Make booking via Upwall Climbing Booking Form. 
• For verification, under "Please state your mode of entrance" indicate DayPass/MultiPass BYKIDO[REDEMPTION NO.], eg DayPass BYKIDO123456

Activity Details

• Age Suitability: 3 Years Old and above (Adult supervision required for children age 12 and below)
• Address: 1 Pasir Ris Close #01-105, Singapore 519599
• Contact No.: +65-8028-7028
• Email: enquiry@upwallclimbing.sg
  
• Website: Upwall Climbing

Fine Print

• Listing is available till 31st December 2021
• Listing is for unguided climbs, adult supervision is required for youth under 13
• Supervising adults (above 21 yrs old) may purchase the Adult Supervision Ticket and supervise up to 4 children (below 13 yrs old)
• AST holders are not allowed to climb but will still need to book a slot for themselves
• Purchase directly on BYKidO to receive Redemption No. as proof of purchase
  
• Must provide Redemption No. in the booking as proof of payment
• Make booking via Upwall Climbing Booking Form. To indicate DayPass/MultiPass followed by BYKIDO[REDEMPTION NO.] under "Please state your mode of entrance" 
• 10-Visit MultiPass will have 6 months validity from date of first use
• MultiPass is shareable among family and friends
• Strictly no refunds after expiry
• Reservation is subject to availability 
• Not valid with other offers/promotions/discounts
• No rescheduling or cancellation allowed once booking is confirmed
• No extension on the redemption of voucher that is expired.
• General Terms and conditions apply
• Upwall Climbing reserves the right to amend these terms and conditions without prior notice.

We offer 100% refunds for items not yet out for delivery or services not yet rendered, except in exceptional cases. 

What can be refunded?

When refunds are applicable, we will review the request on a case-by-case basis. Do note that refunds will be for the amount paid on the BYKidO platform, and not for any amount paid directly to the merchant. 

What cannot be refunded?

Once the item has been out for delivery or the service rendered, BYKidO will no longer be able to offer any direct refunds. Instead, refund requests related to amount paid directly to the merchant, or when items have been received or services rendered, will be directed to the respective merchant of the item / service.

Refund Assistance 

For these cases, you may contact the merchant directly or approach us for assistance. While we are not able to do a direct refund, we are committed to resolving any issues between you and our merchants, and will assist you accordingly. 

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Have a question?

Drop us an email at contactus@bykido.com. Alternatively, please visit the Contact Us page for more options.